Before beginning sessions, clients are provided full information regarding:

• Type and scope of services
• Fees and policies
• Risks, benefits, and alternatives

Clients may refuse or withdraw from therapy at any time.

All client information is kept strictly confidential unless:

• There is risk to life or safety
• Required by court or law
• Written consent is provided

We maintain secure and ethical record-keeping practices.

• Our practitioners work within the scope of their qualifications and training.
• We engage in regular supervision and continuing education.
• Clients will be referred to specialists if needed.

• We are committed to a safe, non-judgmental environment.
• We do not tolerate any form of harm, abuse, or manipulation.
• No financial, emotional, or physical exploitation will be permitted.

• We avoid dual roles that may impact professional judgment.
• No romantic or sexual relationships with clients—past or present.
• Boundaries are clearly maintained to protect the therapeutic space.

• We follow the Mental Healthcare Act, 2017 and guidelines
• Feedback and grievances are welcomed and addressed respectfully.